1. Introduction
VenueFlow AI ("VenueFlow AI," "we," "our," or "us") is a Canadian business based in Ontario that serves venues and venue owners in Canada and the United States. We are committed to handling personal information in a transparent way and to meeting our obligations under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and applicable United States privacy requirements.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit venueflowai.com, submit a form, book a consultation, or otherwise interact with our services. It also explains how analytics and related Google technologies currently implemented on our website work.
2. Information We Collect
Information you provide directly
We may collect information you choose to provide, such as:
- Name
- Email address
- Phone number
- Venue or business name
- Appointment, consultation, or booking details
- Messages, requests, or other information you submit through our forms or communications
Information collected automatically
When you visit our website, we may automatically collect technical and usage information, including:
- IP address and approximate geographic region inferred from IP
- Browser type, device type, operating system, and screen or viewport information
- Referring URLs, landing pages, and exit pages
- Pages viewed, session activity, navigation paths, and timestamps
- Basic event data relating to site interaction and performance
3. How We Use Information
We use personal information and analytics data to:
- Respond to inquiries and provide requested services
- Schedule consultations, demos, and bookings
- Operate and improve our website, marketing funnels, and client experience
- Measure site performance, understand what content is useful, and improve conversion paths
- Maintain security, detect misuse, and troubleshoot technical issues
- Comply with legal obligations and enforce our agreements
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining records, improving operations, and meeting legal or accounting obligations.
Analytics data may be retained in aggregate, pseudonymous, or provider-hosted form according to our settings and the retention controls offered by Google, Vercel, and other service providers.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including HTTPS encryption, controlled access, and reputable third-party infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Privacy Rights
Canadian users
Subject to applicable law, Canadian users may request access to personal information we hold about them, request correction of inaccurate information, and withdraw consent where collection or use is based on consent. Depending on the province, additional rights may apply, including rights recognized under Quebec's Law 25 and substantially similar provincial private-sector laws.
United States users
Depending on your state of residence and applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information, and to appeal the denial of a privacy request where required by law. Because our current site analytics are used for measurement rather than cross-context behavioural advertising, we do not currently offer a separate "Do Not Sell or Share" mechanism for advertising-based sharing. If our practices change, we will update this policy and any required disclosures.
To exercise privacy rights, contact us using the information below. We may need to verify your identity before acting on a request.
9. Cross-Border Processing
Because we operate in Canada and serve users in both Canada and the United States, information may be collected, stored, or processed in Canada, the United States, or other jurisdictions where our service providers operate. For example, Google, Vercel, and LeadConnector may process information on infrastructure located outside your home jurisdiction.
When information is transferred across borders, it may be subject to the laws and lawful access requirements of those jurisdictions. We use service providers we believe are capable of providing appropriate safeguards for the information they process on our behalf.
10. Children's Privacy
Our website and services are intended for adults and business representatives, not children. We do not knowingly collect personal information from children under the age of 13, and our services are not directed to children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or service providers. When we do, we will post the updated version on this page and revise the "Last updated" date.
12. Contact Us
If you have questions, requests, or concerns about privacy or this policy, please contact:
VenueFlow AI
Privacy Contact: Zaid Darwazeh
Ontario, Canada
Email: info@venueflowai.com
Website: www.venueflowai.com
Canadian users who are not satisfied with our response may contact the Office of the Privacy Commissioner of Canada. Users in the United States may also contact their state attorney general or privacy regulator where applicable.